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SHIPPING


Return Policy

RETURNS AND EXCHANGE

Please read these policies carefully prior to placing your order. If you place an order with Betty Carre, you are thereby agreeing to our policies.

Please note: Slight irregularities and variations in silversmith work and leather or in natural stone colors and inclusions are characteristic of the uniqueness and individual handcraftsmanship of the product and should not be considered defects.

The policies outlined below are for Betty Carre Online purchases only.

RETURN AND EXCHANGE POLICY

1. All merchandise sale items are eligible for online exchange or online credit only with the original receipt within 14 days of the original delivery date. No refunds. A credit for future purchase will be issued.

2. Sale items are FINAL SALE. Please shop carefully. Returns and exchange requests on sale merchandise will not be accepted.

3. All returned merchandise must be unworn, unwashed, and unused with the price tags intact. We will not accept returned merchandise if the conditions do not meet our return standards.

RETURN AND EXCHANGE PROCESS

You can return merchandise by mail or bring to our showroom.

You must present the original receipt within 14 days of the original delivery date.

Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

To return merchandise, you must contact customerservice@bettycarre.com to receive a return authorization number. Returns will not be accepted without authorization number.    

DOMESTIC ORDERS (WITHIN U.S.)

SHIPPING RATE

Shipping rates will be based on thew cost of the overall order and shipping type. Please refer to the chart below to determine the rates.


Ground     Second Day Air Next Day AIr
Duration 5-7 Business Days 2 Business Days 1-2 Business Days
Cost $6.75 (choose during checkout for price) (choose during checkout for price)


INTERNATIONAL ORDERS

SHIPPING METHOD   

For international orders, Betty Carre ships via UPS only.

Currently we ship to Canada only. International orders will be considered"Final Sale", we will not accept returns or exchanges. Please contact customerservice@bettycarre.com, if you have any sizing, fit or color questions prior to ordering online. Any orders placed internationally are in agreement with Betty Carre's International Shipping Policy.

INTERNATIONAL SHIPPING RATE

For international orders, Betty Carre charges the shipping rates provided by Paypal via the Paypal Checkout process. This rate includes shipping and handling and is a non-negotiable rate.

TAX/DUTIES/REFUSED SHIPMENT (FOR INTERNATIONAL SHIPMENTS)

Once Betty Carre has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Betty Carre is not responsible for any fees charged by customs.

If you decide to refuse any shipments from Betty Carre, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Betty Carre. This amount will be subtracted from your merchandise credit.

 
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